LeadDecide subscription and credit payments are processed through Stripe. Review the price and charge details shown in LeadDecide and Stripe before completing a purchase.
1. Cardless trial
Each new paying account can receive one 14-day trial. The clock starts only after the first supported CTM or CallRail connection is successfully verified. A payment card is not required to start the trial. If no payment method is present at expiry, operational features pause while account and billing access remain available.
Trial activation includes $5 of promotional managed-AI credit. That promotional credit has no cash value, is nonrefundable, and expires with the trial. A separately granted trial extension does not create a right to another trial or another promotional credit.
2. Monthly subscriptions
LeadDecide base plans are billed monthly at the price confirmed during Stripe checkout. Subscription status changes only after LeadDecide receives a confirmed Stripe event. A failed or missing payment can pause operational features without deleting the account at that time.
3. How to cancel
An account owner or billing administrator can open the Stripe billing portal from Account > Billing & AI credits and use the cancellation controls available there. If the portal is unavailable, contact [email protected] from an authorized account email.
The cancellation confirmation in Stripe controls its effective date and any remaining scheduled charge. Review that confirmation before completing cancellation. Cancellation does not automatically refund a prior charge or create a prorated credit.
4. Managed-AI credits
Purchased managed-AI credits are added to the paying account's credit wallet after confirmed payment. Good and Amazing reviews deduct the published completed-review amount; bring-your-own-key use does not use that wallet. There is no self-service flow for reversing a credit purchase or refill. Contact support if a charge appears incorrect, and disable automatic refill in billing settings before another threshold charge is triggered.
5. Refunds and billing errors
LeadDecide does not currently issue an automatic refund or prorated account credit when a subscription is canceled. A request is reviewed against the Stripe record, the checkout or written order, service use, and any rights required by applicable law. Do not assume that making a request pauses a scheduled charge or creates a refund.
If you believe a charge is duplicate, unauthorized, or inconsistent with the checkout confirmation, email [email protected] with the account name, charge date, amount, and Stripe receipt or transaction identifier. Do not send a full card number, password, API key, or provider credential. Website Genii will review the billing record; a review does not guarantee a refund.
6. Account data after cancellation
Cancellation changes subscription and operational access; it is not a verified deletion request. Data retention and deletion are handled as described in the Privacy Policy. An authorized owner can make a separate account-closure or deletion request through support.
7. Contact
Questions or requests can be sent to [email protected].