By accepting these Terms, creating or using an authorized account, or continuing to use LeadDecide after an accepted update, you agree to the version shown above. If you act for an organization, you confirm that you have authority to accept these Terms for it.
1. The service
LeadDecide provides isolated workspaces for importing supported lead activity, reviewing and recording outcomes, using optional AI suggestions, sending review emails, importing provider activity, and delivering configured signed-webhook outcome events. LeadDecide is intentionally not a full CRM, emergency service, legal or compliance system, or a substitute for human review.
Access is invitation-only. Features available to an account depend on its plan, role assignments, configuration, subscription state, and the third-party services it connects.
2. Accounts and authorized users
- Provide accurate account and contact information.
- Keep passwords, invitation links, email-review links, API keys, and integration credentials confidential.
- Assign only the access each user needs and promptly revoke access that is no longer authorized.
- Tell us promptly at [email protected] if you suspect unauthorized access or misuse.
The paying account is responsible for activity performed through its authorized users and configured integrations, except to the extent an issue was caused by LeadDecide.
3. Customer data and connected services
You retain your rights in the data you or your providers send to LeadDecide. You authorize Website Genii and its subprocessors to host, use, transmit, and otherwise process that data only as needed to provide, secure, support, and bill for the service and as described in the Privacy Policy.
You are responsible for having the rights, notices, permissions, and consents needed to connect lead providers, import communications, make recordings available, invite users, email reviewers, and send data to customer-selected destinations. Do not submit data that you are not authorized to process.
CallTrackingMetrics, CallRail, Stripe, email providers, AI providers, Zapier, and customer-configured webhook destinations are independent services with their own terms. Their availability, data, and actions are not controlled by LeadDecide. You direct LeadDecide when you enable an integration or destination.
4. Human decisions, AI, and email review
AI output is a suggestion with supporting evidence, not a final decision or professional advice. Authorized users remain responsible for reviewing lead evidence and choosing an outcome. LeadDecide does not guarantee that an AI suggestion, contact-quality signal, provider record, transcript, or recording link is complete or correct.
Review-from-email links are designed to expire and be used once, but anyone who obtains an unused link may be able to view the included lead evidence and submit a decision. Treat each link as confidential and do not forward it. Revoke access or contact support if a link was sent to the wrong person.
5. Trial, subscriptions, and AI credits
New paying accounts receive one cardless 14-day trial. The trial starts when the first supported CTM or CallRail connection is successfully verified, not when the account is created. Trial activation grants $5 of promotional managed-AI credit with automatic refill disabled. The promotional credit has no cash value and expires with the trial.
Base plans are monthly subscriptions priced by active-workspace capacity. Managed-AI reviews use separately purchased or promotional credit; bring-your-own-key use is billed directly by the selected AI provider. Current prices and the charge being authorized appear in LeadDecide and Stripe before purchase.
Subscription, cancellation, failed-payment, and renewal status are based on confirmed Stripe events. The Refund & Cancellation Policyapplies to subscription and credit purchases.
6. Acceptable use
You may not use LeadDecide to:
- violate applicable law or another person's rights;
- access, collect, disclose, or alter data without authorization;
- introduce malware, probe for vulnerabilities without written permission, bypass access controls, or disrupt the service;
- misrepresent AI suggestions as verified human decisions or use the service as the sole basis for a legally significant decision; or
- exceed reasonable-use limits in a way that materially interferes with other accounts or the service.
7. Security and confidentiality
Each account must protect lead data and access links according to its sensitivity. LeadDecide uses the controls described on the Security page, but no internet service or storage system can be guaranteed completely secure. Please report a suspected security or privacy incident to [email protected] and do not include passwords, API keys, or full payment-card details.
8. Service availability and changes
LeadDecide depends on hosting, email, payment, provider, AI, and other third-party systems. Unless a separate written agreement says otherwise, no uptime percentage, response time, or uninterrupted availability is promised. Features may be changed, limited, or removed to maintain security, reliability, legal compliance, or product focus. Current support expectations are published on the Support page.
9. Suspension and termination
Operational access may pause or stop because of trial expiry, nonpayment, a canceled subscription, a security risk, unlawful or abusive use, or a required legal action. Where practical, we will use the account or support contact to explain a remediable issue. Account owners can manage billing through the Stripe portal and can request account closure through support. Data handling after closure follows the Privacy Policy and any applicable legal requirements.
10. Ownership
Website Genii retains rights in LeadDecide, including its software, interface, documentation, and branding. These Terms do not transfer ownership of customer data to Website Genii or ownership of LeadDecide to a customer. Third-party names and services remain the property of their respective owners.
11. Disclaimers and responsibility
To the extent permitted by applicable law, LeadDecide is provided on an "as available" basis without warranties that the service or any third-party data, AI output, delivery, or integration will be error-free or uninterrupted. Nothing in these Terms excludes a warranty, remedy, or other right that applicable law does not allow to be excluded.
To the extent permitted by applicable law, LeadDecide and Website Genii are not responsible for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profit, revenue, goodwill, or data, arising from the service, third-party services, customer configuration, or unauthorized account use.
12. Policy updates and contact
The effective date and version identify these Terms. When a material update requires renewed agreement, LeadDecide may ask an account owner to review the linked policies and accept the new version in the product. Continued use remains subject to the version accepted for the account and any rights that applicable law cannot waive.
Questions or requests can be sent to [email protected].